SHOP POLICIES

Useful information for before, during and after you order.

Processing time

We aim to ship your order within 1-3 business days of the order being placed. We will notify you of any unexpected delays in processing/shipping. 

Postage costs

We ship worldwide and always post out using plastic free, recycled/recyclable packaging. Shipping charges are based on weight, and calculated at checkout to help keep shipping costs as low as possible. You can choose from standard (economy) shipping or a shipping upgrade at checkout. If you have any special requests in relation to postage services/options, please get in touch and we'll do our best to help.

Postage times (based on our experience, this is how long shipping usually takes)

UK standard shipping (1-3 days)

UK express shipping (1 day, if order placed before 1pm)

Europe: 3-10 business days*

Rest of the world: 7-15 business days*

Customs duties

Please be aware that if you buy from outside the UK, customs and import taxes may be applied to your parcel, which you will need to pay for. *Some delays in delivery may also be due to your parcel passing through customs. 

Cancellations and returns

If you would like to cancel your order, please get in touch before the item is dispatched (we will email you when your order has been been dispatched). If you change your mind and would like to return or exchange your order, please get in touch within 14 days of placing your order, and return the item(s) in unused and undamaged condition within 30 days of placing your order. Please retain proof of postage. We will issue a refund (not including postage) within 3 days of receiving the item. Exchanged items will be posted out within 1-3 days of us receiving your returned order. 

Late deliveries and lost parcels

Fortunately, the vast majority of parcels arrive safely and on time. However, if your order still hasn't arrived (the estimated delivery time above, taken from the date of dispatch, has passed), you should first check with your local post office to see if the parcel is being held there for you. A 'missed delivery' slip will usually be left at your delivery address if a delivery attempt was made and no one was in. Also check with neighbours and in any 'safe spaces' where your parcel might have been left. If you are still unable to locate the parcel, please get in touch. We will gather some information from you, and ask for our delivery company to investigate. Please be aware that a lost parcel claim can only be opened with Royal Mail after a fixed amount of time has passed, as follows:

  • UK standard delivery: 10 days after delivery due date

  • UK express delivery: 5 days after delivery due date

  • Europe: 20 days after delivery due date

  • Rest of the world: 25 days after delivery due date

Other situations

If there are any problems with your order e.g. wrong item sent, item broken etc. please contact us and we will put things right.

Any questions?

We really want you to be happy with your order, so please read the item descriptions carefully as we include lots of information about ingredients, materials, sizes and weights, care instructions etc. If you have any questions at all, please get in touch!